Conflict Resolution Skills for Environmental Professionals
Summary: Course ID: CON-201
Date(s): Dec 07, 2012: 8:30 AM - 5:00 PM
Location: Aston Waikiki Beach Hotel
Instructor: Michael Fraidenburg
Tuition: $395 / $395*
This dynamic, hands-on workshop gives attendees an understanding of effective ways to deal with difficult situations and people, and extensive practice with specific skills that can be applied immediately. The overall goal of the course is for attendees to come away with an understanding of principles and techniques for maintaining a professional demeanor while managing conflict, as well as knowledge of strategies that help keep a conflict from getting in the way of productivity.
A combination of discussion, exercises, lecture, and mock disputes makes the experience dynamic, fun, and productive. Some of the topics discussed are:
• Suspending judgment and diagnosing the different world views in conflict,
• Facilitating quality, respectful communications
• Engaging disputants in a search for common values
• Distinguishing between the surface issues and the real interests that are often hidden from view
• Analyzing conflict styles and how to deal with anger
• Performing a constructive, third party role
• Balancing power differences
• Applying a simple, but effective conflict resolution model
• Understanding and using the three features of durable agreements
• Knowing when to bring in a professional mediator
• Personal conflict survival attitudes and skills.
This course is designed for environmental professionals who deal with disputes, either on their own or as a third-party who are asked to assist others.
This is a good course for managers and mid-level professionals facing increasing pressures to accomplish their conservation mission while also improving stakeholder relations. This course is also intended for individuals who aspire to a leadership role where the ability to constructively deal with disputes is seen as a necessary job skill. For professionals with existing conflict resolution skills, this course provides a refresher on state-of-the-art success skills.
Past attendees. Past attendees include agency executives, mid-managers, regional biologists, species management experts, land managers, regulators, scientific team leaders, cross-agency coordinators, citizen participation experts, and regional directors. Other professionals such as HR professionals, consultants, and supervisors who deal with conflict will also benefit. This training will enhance anyone’s ability to deal with conflict in their own lives as well as helping others navigate through the process. This course is also intended to support career advancement for individuals who aspire to positions where constructive conflict management is a job requirement.
*Note: This workshop is especially helpful for teams from the same organization. When colleagues attend a program together the organization benefits not only from employees gaining skills but also from shared knowledge that employees can use to ‘team-up’ and support one another after the training.
CONFLICT RESOLUTION SKILLS FOR ENVIRONMENTAL PROFESSIONALS